Returns & Exchanges

At pets-dreams.uk, we want you and your furry friends to be completely satisfied with your purchase. If a product isn't quite right, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is unused, then include your printed return slip inside.

3

Ship It Back

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or local Post Office across the UK.

4

Receive Your Refund

Once our warehouse team inspects your returned items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing